FAQ

Frequently Asked Questions (FAQ)

Effective date: October 25, 2025

1. What is Vynestorm?

Vynestorm is a U.S.-based candle store dedicated to creating premium scented candles that elevate mood and space. We operate under a print-on-demand (POD) production model, meaning every candle is freshly produced and packaged after an order is placed to ensure quality and reduce waste.

2. Where is Vynestorm located?

Our business address is 105 Elm St, Morton, IL 61550, USA, and our warehouse is located at 11730 Dorchester Dr, Dallas, TX 75218, USA. We are an online-only store and do not operate physical retail locations.

3. What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal. These include:

  • Visa
  • Mastercard
  • American Express
  • PayPal

All transactions are processed in USD through secure SSL-encrypted gateways. We never store your card details.

4. How can I track my order?

Once your order is processed and shipped, you will receive a tracking link via email within 2 business days. You can monitor your delivery status directly using that link. If you haven’t received tracking information after 5 business days, please contact our support team at contact@vynestorm.com.

5. What are your shipping times?

After processing (0–3 business days), estimated delivery times are as follows:

  • United States: 7–12 business days
  • Canada: 7–15 business days
  • United Kingdom & EU: 7–15 business days

Shipping is free for all orders. During holidays or peak seasons, delivery may take slightly longer due to carrier delays.

6. Do you ship internationally?

Yes. We currently ship to the United States, Canada, the United Kingdom, and European Union countries. All international customers are responsible for applicable import duties or taxes charged by their local customs authority.

7. How do I return or exchange an item?

We offer a 30-day return window for all eligible products. To start a return, please email contact@vynestorm.com with your order number and photos of the item. Once approved, we’ll email you a prepaid return label. Simply print it, attach it to the box, and drop it off with the listed carrier.

8. Who pays for return shipping?

Vynestorm covers all return shipping costs, regardless of the reason for return. We also do not charge restocking fees. You will never pay additional fees to return or exchange a product.

9. When will I receive my refund?

Once your return is received and inspected, we issue refunds to your original payment method within 3 business days. Depending on your bank, it may take up to 7 business days for the funds to appear in your account.

10. Can I change or cancel my order?

Orders can be modified or canceled within 6 hours of placement, as long as they have not yet entered production or shipping. To make changes, please contact us immediately at contact@vynestorm.com.

11. What should I do if my item arrives damaged or defective?

If your candle arrives damaged or defective, please send clear photos of the product and packaging to contact@vynestorm.com within 48 hours of delivery. We’ll arrange a replacement or refund at no cost to you.

12. How do I care for my candles?

  • Trim the wick to about 1/4 inch before each burn.
  • Allow the wax to melt evenly across the surface to avoid tunneling.
  • Keep away from drafts, flammable materials, and pets.
  • Never leave a burning candle unattended.

13. Are your candles eco-friendly?

Yes. Our candles are made from natural soy wax and contain lead-free cotton wicks. We prioritize eco-friendly packaging and sustainable sourcing.

14. What should I do if my order says “Delivered” but I didn’t receive it?

Please wait 24 hours and check with neighbors or building management, as carriers may deliver to nearby units. If your package still cannot be located, contact us at contact@vynestorm.com. We will help you file a claim and arrange a replacement or refund once the investigation concludes.

15. Can I send Vynestorm candles as a gift?

Absolutely! You can ship our candles directly to your recipient. Simply provide their address at checkout. Gift wrapping and personalized notes may be added during promotional periods.

16. How can I contact customer support?

We’re happy to assist you anytime:

  • Email: contact@vynestorm.com
  • Phone: +1 (402) 610-0593
  • Support Hours: 9:00 AM – 5:00 PM CST, Monday – Sunday

17. Do you offer wholesale or bulk orders?

Yes, we accept wholesale and bulk inquiries. For details, please contact our sales department at contact@vynestorm.com with your business name and desired quantity.

18. Is Vynestorm safe and compliant with U.S. laws?

Yes. All of our products comply with U.S. safety standards for candle manufacturing. We follow FDA and CPSC guidelines for labeling, material sourcing, and production safety.

19. How does Vynestorm ensure product quality?

Each candle is hand-inspected before shipping. Our quality assurance team checks for proper fragrance ratio, burn consistency, and packaging integrity to ensure you receive only the best.

20. Can I subscribe for updates or promotions?

Yes! You can subscribe to our newsletter at the bottom of our website to receive updates, new collection launches, and exclusive discounts. We never spam or sell your data — your privacy is always protected.